What’s in a Name?

Dale Carnegie recognized a simple fact: that people like to hear their name spoken. Why is that? Is it only an ego-satisfying thing? I’ve had encounters with salespeople who used my first name to influence me toward making a purchase. Instead, their efforts produced the opposite effect. Why was I turned off? Because they invokedContinue reading “What’s in a Name?”

A Person of Importance

Early in my first year of medical school, I attended a class that discussed the physician-patient encounter. I was impressed when the professor urged us to approach our patient as the “guest of honor.” While at the time, it seemed he overplayed the concept a bit, the message still stuck with me. Years later, whenContinue reading “A Person of Importance”

Transform Your Relationships Using the SINGLE Approach

After first beginning as a salesman, Dale Carnegie went on to become a renowned public speaker, author, and teacher. Over the decades, his books and training courses have influenced millions—helping people to build confidence and become more effective managers, businessmen, and public speakers.   I read his book, How to Win Friends and Influence People, shortlyContinue reading “Transform Your Relationships Using the SINGLE Approach”

Love Story

The 1970 movie, Love Story, produced a memorable catchphrase: “Love means never having to say you’re sorry.” While that line had its day, many people have rightly criticized this statement. Never telling someone you’re sorry when you mess up is a sure way to kill a relationship. Love moves us to express regret when weContinue reading “Love Story”