What’s in a Name?

Dale Carnegie recognized a simple fact: that people like to hear their name spoken. Why is that? Is it only an ego-satisfying thing? I’ve had encounters with salespeople who used my first name to influence me toward making a purchase. Instead, their efforts produced the opposite effect. Why was I turned off? Because they invokedContinue reading “What’s in a Name?”

Transform Your Relationships Using the SINGLE Approach

After first beginning as a salesman, Dale Carnegie went on to become a renowned public speaker, author, and teacher. Over the decades, his books and training courses have influenced millions—helping people to build confidence and become more effective managers, businessmen, and public speakers.   I read his book, How to Win Friends and Influence People, shortlyContinue reading “Transform Your Relationships Using the SINGLE Approach”

The Gift of Honor

Thirty years ago, as a father of three young children, I looked for anything I could find that would help me become a better parent. I came across a book written by Gary Smalley and John Trent, The Gift of Honor. It made the following assertion: Whether we realize it or not, the value weContinue reading “The Gift of Honor”

Two-By-Two

Some years ago, my wife and I were having trouble communicating with one of our high-school-age daughters. To help resolve the situation, we came up with an approach that worked well for us. I call it Two-by-Two, and in today’s blog, I’ll explain the method and when and how you might use it.   WhatContinue reading “Two-By-Two”